It's a deal !
Propose a product
Salesman: Good afternoon, I’m John Dean from Medexel, the market leader for medical equipment to doctors’ surgeries.
Practice Manager: Ah yes, you called earlier…
Salesman: That’s right. I wonder if I could take a few minutes of your time to show you some of our latest products?
Practice Manager: Well, as I explained over the phone, Pharmacare have been our supplier for the past three years and we have always been very happy with their service.
Salesman: Of course, but I think you’ll find that our prices are really very competitive…
Practice Manager: Maybe, but…
Salesman: And we are offering a 15 per cent discount on all our machines ordered before the end of the financial year.
Practice Manager: Well, OK, but I’m afraid I can only give you ten minutes. We are rather busy…
Salesman: No problem. Let’s start with our new blood pressure monitor, then. As you can see, it’s portable, easy to handle, and we have a free 24-hour helpline for any technical assistance you might need. It also comes with a five-year guarantee. Something none of our competitors offer. In fact, more than 60 per cent of doctors’ surgeries are now using this product.
Practice Manager: That sounds interesting. Can I just ask a couple of questions first?
Salesman: Certainly. Fire away.
Practice Manager: What are your payment terms?
Salesman: We ask for a deposit of 25 per cent and the balance on delivery. But if you prefer to pay the balance in four to six monthly instalments, it can be arranged.
Practice Manager: And how about delivery?
Salesman: If you were to sign on the dotted line today, I could have the monitor delivered to you by next Tuesday.
Practice Manager: And is there a charge for delivery?
Salesman: No, we cover all transportation costs. We understand the financial pressures on surgeries these days so we aim to keep tour finances healthy as well as your patients!
Conversation
Vocabulary and idioms
salesman = représentant
market = marché
doctor's surgery = cabinet médical
practice manager = administrateur du cabinet de médecine générale
latest product = dernier produit
supplier = fournisseur
our prices are very competitive = nos prix sont vraiment très compétitifs
15 per cent discount = remise de 15 pour cent
place an order = passer une commande
24-hour helpline = service d'assistance ouvert 24 heures sur 24
guarantee = garantie
competitor = concurrent
payment terms = modalités de paiement
deposit = arrhes
balance = somme restante
instalments = versements
deliver/delivery = livrer, livraison
cover (we...) = prendre à notre charge
sign on the dotted line = signer sur les pointillés
healthy = sain
Making a sales pitch
Can I talk you through the services we offer? = Puis-je vous guider parmi nos offres de services?
Which products are you interested in? = Quels produits vous intéressent?
May I explain the unique selling points of this product? = Puis-je vous expliquer les arguments clés de vente de ce produit?
We have doubled our market share. = Nous avons doublé notre part de marché.
Our customer base has grown year on year. = Notre clientèle a augmenté d'année en année.
We have a very comprehensive service agreement. = Nous avons un contrat de maintenance très complet.
This is our best selling product. = C'est notre produit phare.
Making a deal
If you offered us an improved discount… = Si vous nous proposiez une remise plus importante...
This is the best price I can offer. = C'est ma meilleure offre.
How about five per cent? = Que diriez-vous de cinq pour cent?
We had something more like 10 per cent in mind. = Nous pensions plutôt à 10 pour cent.
I hope we can dose the deal. = J'espère que nous pouvons conclure l'affaire.
It's a pleasure doing business with you. = C'est un plaisir de faire affaire avec vous.